Privacy Policy

Effective: • Website: eddiestowing.com

This Privacy Policy explains how Eddie’s Towing (“we,” “our,” or “us”) collects, uses, and shares information when you use our websites, contact us, or receive our services.

Information We Collect

• Contact details (name, phone, email, address) when you call, email, or submit a form.
• Service details (vehicle type, pickup/drop-off location, incident notes).
• Payment information processed securely by our payment processor (we do not store full card numbers).
• Website data like IP address, device/browser, pages viewed, and referral information. We may use cookies or similar technologies for functionality, analytics, and security.

How We Use Information

• Provide and manage towing and roadside services.
• Communicate with you (quotes, scheduling, updates, receipts).
• Improve site performance, service quality, safety, and fraud prevention.
• Comply with law, enforce terms, and protect rights, property, and safety.

Sharing of Information

• Service providers (dispatch platforms, payment processors, IT/hosting) bound by confidentiality.
• Law enforcement or regulators when required by law or to protect safety.
• Business transfers if we sell or reorganize all/part of our business.

Cookies & Analytics

We may use cookies and analytics to operate our site and measure usage. You can control cookies via your browser settings. Some features may not function without certain cookies.

Data Retention

We keep information only as long as necessary for services, legal/compliance requirements, dispute resolution, and legitimate business needs.

Your Privacy Choices

• Access/Update: You can request access to or correction of your information.
• Delete: You can request deletion, subject to legal/operational exceptions.
• Opt-out of marketing: You can opt out of non-transactional messages at any time.

California Privacy (CCPA/CPRA)

California residents have the right to request: (1) disclosure of categories/specific pieces of personal information collected; (2) deletion of personal information; (3) correction of inaccurate information; (4) to opt-out of “selling” or “sharing” (as defined by law); and (5) non-discrimination for exercising rights. We do not knowingly “sell” personal information. To exercise rights, contact us using the details below.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

Security

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information we handle. No system is 100% secure.

Third-Party Links

Our site may link to third-party sites/services we do not control. Their privacy practices are governed by their own policies.

International Users

If you access our site from outside the U.S., you understand your information may be processed in the U.S. where laws may differ from your jurisdiction.

Changes to This Policy

We may update this Policy from time to time. The “Effective” date above reflects the latest version.

Contact Us

Questions or requests about privacy may be directed to:
Eddie’s Towing • 805-499-1492 • Mailing: 2456 Teller Road, Newbury Park, CA 91320 • Or use our contact page at /contact/.